Returns
I hope you are really happy with your purchase from Summer Lane Studio, but if you are not satisfied for any reason, please do get in touch on hello@summerlanestudio.com.
Personalised or bespoke orders will not be accepted for refund due to a change of mind or due to a customer’s mistake on inputting text such as dates or spellings. Where digital proofs are offered, please check these carefully before you give us the go ahead for printing.
In the very unlikely event that there is a fault with the product, please get in touch with photographs after which it needs to be returned for inspection in its original condition with all the original labels, packaging and proof of purchase within 14 days of receipt. If the goods do not reach us in this condition then your right to a full refund may be affected. Postage will only be refunded if the item is found to be faulty, otherwise the cost of returning the goods will be at your own expense. This does not affect your statutory rights.
If returning an item, a tracked service is always recommended, as items may be lost or damaged in the post.
Terms & Conditions
Items are handmade with love and great care is taken to ensure that photographs and all descriptions are a true representation of the products so that you receive items that you are happy with.
Please bear in mind that colours may appear differently on screens and slight variations may occur in our handmade card, this is due to the natural materials used to create the recycled card.
All products purchased or any designs by Summer Lane Studio are to be used for personal use only and not to be reproduced in any capacity for sale. No designs may be copied or used in anyway without Summer Lane Studio’s permission.
No part of this website or it's contents including designs may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical or otherwise, without the prior permission of Summer Lane Studio.
Personalised wedding stationery has a minimum order of 10 items on certain stationery such as invitations, save the dates, rsvps, additional information cards, menus, order of services and place cards. Orders under this number may be cancelled.
It is the customer’s responsibility to check all digital proofs and once we are given the go ahead to print changes cannot be made.
Privacy Policy
Trust and confidence of visitors to my website and subscribers to our newsletter is very important to Summer Lane Studio.
VISITORS TO MY WEBSITE
When you, or anyone else, visits my website www.summerlanestudio.com, I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is for my own marketing purposes to find out which pages are most popular on the website, and to research customer patterns within the website. I do not access any of your personal data using Google and I do not allow Google or anyone else to make an attempt to find out the identities of those visiting the site.
If I do want to collect any personal data that identifies you through the website, I will be upfront and honest about this, and will give you the right to opt out at any time of giving me your data, or any personal details whatsoever.
MAILING LISTS
I would like to send you up to date news, offers and information as part of my monthly e-newsletter. I may also want to inform you of any new designs or products I have for sale. To do this, I will need some personal information from you – your email address and your name. I use this data to email you about products I am selling, blogs I have written and anything else I feel is relevant or of interest to you. I may also contact you to check I have your information correct, or to check you are happy still receiving content from me. I will never give, sell, trade or rent any of your data to or with other organisations or businesses.
I use a third party provider, Mailchimp, to deliver the newsletter. Using Mailchimp’s reports on the email, I gather statistics around email opening and clicks using industry standard technologies to help me monitor and improve our e-newsletter. For information around how Mailchimp use your data please see their privacy notice.
I will not use the data you give me to subscribe to my monthly newsletter in any other way. It will not be saved on any other system aside from the Mailchimp list you signed up for, and I will not transfer it to any other lists unless you allow me to do so.
I may occasionally email you to ask you if you are happy remaining on our mailing list – but I will always refer to our privacy notice to remind you of your rights, and if you do not want to continue receiving information from me, I will remove you from that mailing list.
You have the option to unsubscribe at any time to my e-newsletter, either by clicking the unsubscribe link at the bottom of any of my emails, by emailing hello@summerlanestudio.com or by going into your Mailchimp account and unsubscribing.
Once you have chosen to unsubscribe from my emails, I will delete all data I have on you and it will be removed from my system permanently.
CUSTOMERS
If you have purchased products from Summer Lane Studio, I will hold your data for a maximum of 3 years and may from time to time email you with information that I feel you will be interested in, such as new products similar to the one you purchased from me, or new kits if you have purchased a kit before. I will only contact you with these products or new designs if I believe I have a legitimate interest to do so. The information that I send you will only be relevant to the product that you purchased from me, and will not be used in any other form.
LINKS TO OTHER WEBSITES
Any links that I refer to on my site or in my blog are not covered by this privacy notice. If you have questions about how those sites use your data, please check their privacy notice.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to access the personal information I hold on you. Email your subject access request to hello@summerlanestudio.com and I will respond to your request within 1 month.
HOLDING YOUR DATA
I will hold your data for a maximum of 3 years unless you tell me that you would like it removed or you would like to retained for longer. In either circumstance, I will notify you beforehand to find out what you would prefer. You will always be given a choice and I will not do anything with your data that you do not explicitly consent to.
CHANGES TO THIS PRIVACY NOTICE
I may update this privacy notice from time to time under regular review, and am not under obligation to email you every time I update it. It will always be accessible in the footer of our website www.summerlanestudio.com. This privacy notice was last updated on 24th of October 2018.
amet semper lacus, in mollis libero. Donec eget risus diam. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae.